Construction Quality Reviews

A site-based review of the quality of your construction, identifying strengths, weaknesses and root causes.

two people in site safety clothing standing on scaffolding while looking at the development

Independent, expert support to improve site quality

A Construction Quality Review (CQR) is an independent, site-based review of the quality of your construction. Conducted by one of our experts, a CQR can be tailored to meet your needs - whether it’s a comprehensive review of up to 38 build stages or a focused assessment of specific areas.

Each review results in a detailed report highlighting strengths, pinpointing weaknesses and uncovering their root causes, all backed by photos and scoring. We don’t just stop at individual sites - our comprehensive analysis compiles all your CQR results to give you a big-picture view of your company’s construction quality. Plus, we’ll benchmark your performance against national and regional standards so you know exactly where you stand.

How does it work?

In advance

We will contact the site representative with a date and time for the CQR, providing at least 24 hours notice.

On the day

There will be an initial meeting with the site representative to gain an overall view of the site and build quality.

Site review

It takes approximately an hour and a half to three and a half hours, depending on the type of CQR, and captures as many build stages as possible. We will thoroughly investigate quality issues and their underlying causes and offer informal guidance and tips to improve build quality. Before leaving the site the reviewer will provide high-level feedback and explore root causes.

Following the review

At a site level, you'll receive a detailed report covering the work seen on the day. Each build stage will include detailed comments, a 6-point scoring scale, photographic evidence and root causes.

Depending on the volume of CQRs you commission, we will provide detailed reporting at a business level to highlight trends and benchmark internal performance between business units and against national and regional peers.

Enhanced quality

By investing in CQRs, you will demonstrate your commitment to ensuring and maintaining high quality by adopting a right-first-time approach.

Customer satisfaction

Reduce errors and customer complaints and better manage customer expectations and requirements.

Reduced costs

Reduce costs of poor quality through decreased rework, fewer defects and less waste, alongside lower customer service and complaints handling costs.

£800 introductory offer for our Bricklaying or Groundworking Trade Construction Quality Reviews if you register your interest before 1 December 2024. Find out more below.

two people talking on site while wearing site safety clothing

Builder

Review covers up to 38 build stages across the build programme, providing an overview of quality seen on site.

Find out more

a close up photo of a red-brick wall being built

Bricklaying

Review covers up to seven bricklaying-related build stages, providing a view of quality on superstructure and external works activities.

Find out more

Groundworking

Review covers up to 10 groundworking-related build stages, providing a view of quality on drainage, foundations, substructure and external works.

Find out more

Contact us for more information

If you would like more information, please use the contact form below or call our Construction Quality team.

Construction Quality team

0344 633 1000

Email us

Monday to Friday, 09:00 to 17:00

Immersive days

Fully interactive quality session on your site(s) looking at trending quality issues or specific focus areas of your choice.

Find out more

a photo of a row of red brick houses on a sunny day

Quality photo export

A picture says a 1000 words, especially in high definition. Receive the photos from your Construction Quality Review.

Find out more

Monthly/Quarterly Quality Data Reports

Monthly or quarterly build quality performance updates (based on CQR data) at industry, regional or business level.

Find out more

Start your construction quality journey now, get in touch

Complete the webform below and we'll get in touch within three working days.

First name *
Last name *
Telephone *
Email address *
Your message
I would like to receive more information about NHBC products, services and training