Do you have Buildmark cover?
You will need your policy number from your Buildmark insurance certificate. It's also worth checking your policy booklet before starting a claim.
Find my policyMake a Buildmark claim
Do you need to make a claim? Follow the steps below to get started.
Submit a claim
Making a claim
We are here to help you through the process, but there are a few things you will need to check first. This video provides information on:
- what to do if you notice damage after the builder warranty has expired
- what information you will need to provide
- the claims process
- what happens if we need to visit your home.
Are you ready to make a claim?
Are you making a claim pre or post-completion?
Our Buildmark warranty and insurance policy covers you and your property from before you exchange contracts up to the end of the 10-year policy term.
Learn more
Are you aware of the minimum claim value?
We operate a Minimum Claims Value (MCV) which means that if your claim is valid and the cost to us to complete the repair is more than the MCV, we will do the work or pay the cost in full, and you will not have to make any financial contribution. If the cost to us of the repair is less than the MCV we will not do any work or pay any costs. Your MCV is shown on your Buildmark policy certificate.
Find out what's coveredWhat you will need
To help us process your claim quickly and efficiently, you will need:
- your Buildmark policy number (you'll find this on your insurance certificate)
- to give us as much information as possible about the issue and what’s happened so far
- to provide us with photos (if you can) and relevant documents, if applicable
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If the home is in an apartment block and the problem is in a shared part (such as a communal staircase or shared wall), we’ll probably need to deal with the managing agent, so you’ll need to give us their contact details too.
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If you live in a shared ownership property, you may need to ask your housing association or landlord for the policy number because the policy will be in their name. We’ll also need to ask them for permission to discuss the policy with you, so you’ll need to give us their contact details too.
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If you live in a rental property, you must ask your landlord to raise the issue with us because we can only deal with the policyholder.
Buildmark
Updating us about a claim?
Click below if you want to update us about your existing claim.
Do you have any questions?
If you are not sure what your policy covers or need help making a claim, our frequently asked questions may be useful.
Contact us
If you would prefer to speak to someone about making or updating a claim, you can contact our Claims team.
Homeowner resources and information
Frequently asked questions
Check out our list of FAQs for homeowners or people looking to buy a new-build or newly-converted home.
Read more
Consumer Codes
Industry-led schemes which give protection and rights to the buyers of new homes, ensuring they are treated fairly and are fully informed about their purchase.
Read more