Take a look at our Buildmark video library
Watch our explanatory video series to find out more about your Buildmark policy and making a claim.
Watch nowYour policy documents
You can download your policy documents or request an insurance certificate.
Find your policy documents
Don't know your policy number? Homeowners can find the policy number on your Buildmark insurance certificate.
If you are a Housing Association or purchased your home through shared ownership, you may have a Buildmark Choice policy. Your policy name will be on your Insurance Certificate.
Can't find your details? Please contact Customer Services.
It usually starts with CA, AZ, AX, AY etc. followed by several numbers
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Can't find your policy number or insurance certificate?
If you need a copy of your insurance certificate or if you can’t find your policy number, contact Customer Services on the live chat, by calling us or completing the form below.
Homeowner resources and information
Useful guides
Read our guides about common issues with new homes and about making a claim.
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FAQs
Check out our list of FAQs for homeowners or people looking to buy a new-build or newly-converted home.
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Make a complaint
We are sorry if you are unhappy with the service you have received. Please see more about our complaints process and how to make a complaint.
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Consumer codes
Industry-led schemes which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase.
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