Your policy documents

You can download your policy documents or request an insurance certificate.

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Can't find your policy number or insurance certificate?

If you need a copy of your insurance certificate or if you can’t find your policy number, contact Customer Services on live chat, by calling us or completing the form below.

Customer Service

0344 6331000

Monday to Friday, 9:00am to 5:00pm

Can't find your policy number or insurance certificate?

    Please complete the webform below and we will get in touch with you within 5 working days
    • Property address
    • NHBC Policy Details
  • Are you the first purchaser? *
  • Are you a shared owner?
    • If yes, please can you provide:

Take a look at our Buildmark video library

Watch our explanatory video series to find out more about your Buildmark policy and making a claim.

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Homeowner resources and information

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Useful guides

Read our guides about common issues with new homes and about making a claim.

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FAQs

Check out our list of FAQs for homeowners or people looking to buy a new-build or newly-converted home.

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Make a complaint

We are sorry if you are unhappy with the service you have received. Please see more about our complaints process and how to make a complaint.

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Consumer codes

Industry-led schemes which gives protection and rights to the purchasers of new homes, ensuring that new home buyers are treated fairly and are fully informed about their purchase.

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