Homeowner guidance documents

We have created some useful guides and information about some of the most common queries we receive.

a woman reading her new home documents in her hallway

Condensation in your home

Condensation in your roof space

Cracking in your home

the new home checklist in white, black and pink

New home checklist

the cover of the guide to moisture in new homes in blue and white

Moisture in new homes

Guide to your new home

the cover of the guide to looking after your new home

Guide to your new home for Tenants

the cover of the guide to looking after your new home for shared owners

Guide to your new home for Shared Owners

Notifying the builder of issues template

Chasing up the builder template

Formal complaint to the builder template

Useful guides and videos

We have created some useful guides and videos about common queries with new homes and about making a claim.