Affordable homes: residents’ views of quality

Residents' views of the quality of affordable homes

This research, jointly supported by the NHBC Foundation and the Homes and Communities Agency (HCA), investigates residents’ views of the quality of affordable new homes. It measures resident satisfaction after 3 to 4 years of occupation, evaluating a wide range of design aspects.

Through comparison with the findings published in the HCA Quality Counts reports (which investigate residents’ initial views of their homes) this research found enduring high satisfaction levels for key aspects of design, such as size, interior layout and security.

While the research draws attention to some opportunities for improvement in design, residents’ overall satisfaction with affordable homes remains very high in the early years of occupation.