Develop strong after sale service skills
Develop the skills to provide strong after sale service to occupiers who benefit from Buildmark Warranty.
After-sales service and NHBC warranty and insurance
Training course overview
The purpose of the training is to give delegates a good understanding of the Buildmark warranty (BM) from NHBC with particular focus on the builder responsibilities in the first 2 years. There is also an outline of the cover provided in years 3 to 10 of the warranty.
The course uses an interactive format utilising lots of questioning techniques from the trainer to maintain learner interest. A series of reviews and workshops, in addition to exercises and games are used as a method of revising each session and reinforcing the learning.
It will provide learners with the knowledge and skills to complement an effective customer care service with a broader understanding of the Buildmark warranty from NHBC.
Who should attend
This course is for any Customer Care/Service teams (All members), Sales Teams, Contract Managers, Project Managers and those team members that have contact with the occupier where an NHBC warranty is in place.
Useful information
Why choose NHBC?
Learn about the sections that form the NHBC Buildmark
Improve your confidence in correctly identifying the sections that form the NHBC Buildmark.
Scenario based learning
Be able to classify scenarios that may form a valid resolution of valid claim under NHBC Buildmark.
What you will learn
- What is NHBC Buildmark
- How to provide customer care after occupation, in relation to NHBC Buildmark
- Customer Satisfaction (HBF Survey results)
- A review of the Buildmark policy with an in-depth look at builder’s responsibilities in the first two years
- A look into the warranty cover provided in years three-10 of Buildmark
- How NHBC Standards are used in relation to Buildmark
Course details
In-company
1 day
From £1,645 +VAT
After-sales service and the NHBC warranty
Enquire about available dates
I really benefited from this training, Sophie delivered it really well and was engaging. this training will have a huge impact on my ability and confidence to do my job.
Very informative and interactive presentation. Sophie offered a great knowledge throughout and extremely explanatory. Lots of info but easy to follow and understand at the same time.
Sophie was a great trainer, made the course fun and any questions we did not know she asked her colleagues and come back to us.
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