Delegate terms and conditions

1. Refunds, cancellation, rescheduling of the events  

Fees for tickets purchased for BEYOND '25 LIVE events will not be refunded unless:  

(a) an event is cancelled; or  

(b) an event is moved to another date, and you decide not to retain your booking for the rescheduled event.  

2. Payment terms and conditions for delegates at our BEYOND '25 LIVE events  

All fees for attending the event must be paid in full before the date of the event. Failure to pay before the date of the event will mean that you will not be allowed to attend the event.  

3. Transferring tickets to an alternative BEYOND '25 LIVE event  

You may request to transfer tickets that you have purchased for one event location to another event location if:  

(a) the  location to which you wish to transfer has the capacity available to support the transfer, and  

(b) your request to transfer is received by NHBC no later than 10 days before the event date for the original location as specified on the booking form.  

If you wish to transfer to an alternative event that holds a higher ticket value, a supplementary charge will be payable. Payment must be received prior to the transfer being applied.  

If you choose to transfer to an alternative event of lower ticket value, no refund will be provided for the difference in ticket price.  

4. Substitutions  

Subject to clause 1, tickets are non-refundable, however you may nominate an alternative person from your organisation to attend up to 48 hours prior to the start of the event, at no extra charge.  

5. Access requirements, dietary requirements 

You should advise NHBC of any special access requirements at the time of registration. You should advise NHBC of any dietary requirements at the time of registration. 

6. Registration information  

Registration information will be sent to registered delegates by email at least seven days prior to the event. Any delegate not receiving the registration information should contact us at beyond@nhbc.co.uk.  

7. Alterations to programme  

NHBC reserves the right to make alterations to the event programme, venue and timings (including in accordance with clause 8) at any time and entirely at its discretion. In the unlikely event of the event being cancelled by NHBC, a full refund of ticket fees received by NHBC will be made, NHBC’s liability will be limited to the amount of the ticket fee paid by you and NHBC shall not be liable for any other losses, expenditure or costs incurred by you.  

8. Amendments to the event  

NHBC reserves the right to hold the event virtually or adopt a hybrid of in-person and virtual sessions. The decision to alter how the event is delivered, will be at the sole discretion of NHBC, however, NHBC will consider any government guidelines in place at the time of the decision. No refunds will be given if you decide to no longer attend the event if it is moved to an online platform.  

Should a delegate decide to no longer attend the event, they can nominate an alternative person at their organisation to attend the event in line with clause 4.  

9. Speakers  

Views expressed by speakers are their own. NHBC  accepts no duty of care or liability, however caused, in connection with any advice given, or views expressed, by any speaker or exhibitor at the event or in any material provided to delegates, and if you choose to rely upon such any such advice or views you shall do so entirely at your own risk.