Construction Quality Reviews

A site-based review of the quality of your construction, identifying strengths, weaknesses and root causes.

NHBC inspection team walking through development site

Independent, expert support to improve site quality

A Construction Quality Review (CQR) is an independent, site-based review of the quality of your construction. Conducted by one of our experts, a CQR can be tailored to meet your needs - whether it’s a comprehensive review of up to 38 build stages or a focused assessment of specific areas.

Each review results in a detailed report highlighting strengths, pinpointing weaknesses and uncovering their root causes, all backed by photos and scoring. We don’t just stop at individual sites - our comprehensive analysis compiles all your CQR results to give you a big-picture view of your company’s construction quality. Plus, we’ll benchmark your performance against national and regional standards so you know exactly where you stand.

How does it work?

In advance

We will contact the site representative with a date and time for the CQR, providing at least 24 hours notice.

On the day

There will be an initial meeting with the site representative to gain an overall view of the site and build quality.

Site review

It takes approximately an hour and a half to three and a half hours, depending on the type of CQR, and captures as many build stages as possible. We will thoroughly investigate quality issues and their underlying causes and offer informal guidance and tips to improve build quality. Before leaving the site the reviewer will provide high-level feedback and explore root causes.

Following the review

At a site level, you'll receive a detailed report covering the work seen on the day. Each build stage will include detailed comments, a 6-point scoring scale, photographic evidence and root causes.

Depending on the volume of CQRs you commission, we will provide detailed reporting at a business level to highlight trends and benchmark internal performance between business units and against national and regional peers.

How can it help you?

Enhanced quality

By investing in CQRs, you will demonstrate your commitment to ensuring and maintaining high quality by adopting a right-first-time approach.

Customer satisfaction

Reduce errors and customer complaints and better manage customer expectations and requirements.

Reduced costs

Reduce costs of poor quality through decreased rework, fewer defects and less waste, alongside lower customer service and complaints handling costs.

Types of Construction Quality Reviews

NHBC team on site with safety jackets and hard hats

Builder Construction Quality Reviews

Maximise your site’s potential with our Builder Construction Quality Reviews (CQRs) - a comprehensive, independent review covering all key trade areas across your site.

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Close up view of gloved hands laying bricks

Bricklaying Construction Quality Reviews

Elevate your site’s craftsmanship with our Bricklaying Construction Quality Reviews (CQRs) – a precise, independent evaluation of brickwork quality tailored to your site.

Learn more