Builder Construction Quality Reviews

NHBC inspection team walking through development site

Comprehensive, independent review of on-site quality

Maximise your site’s potential with our Builder Construction Quality Reviews (CQRs) - a comprehensive, independent review covering all key trade areas across your site. In around two and a half hours, we assess multiple build stages to ensure top-quality workmanship from foundations to finishing.

Each Builder CQR provides an in-depth, customised report with critical insights into your site's quality levels— how levels of quality (both good and not-so-good) have been achieved and their root causes. We also offer practical guidance to enhance techniques and workmanship.

We can compare your results against industry benchmarks and similar companies, providing powerful insights at regional and national levels. Drive quality and performance across all your trades today!

How does it work?

In advance

We will contact the site representative with a date and time for the CQR, providing at least 24 hours notice.

On the day

There will be an initial meeting with the site representative to gain an overall view of the site and build quality.

Site review

It takes approximately three and a half hours and captures as many build stages as possible. We will thoroughly investigate quality issues and their underlying causes and offer informal guidance and tips on improving build quality. Before leaving the site the reviewer will provide high-level feedback and explore root causes.

Following the review

At site level, you'll receive a detailed report covering the work seen on the day. Each build stage will include detailed comments, a 6-point scoring scale, photographic evidence and root causes.

Depending on the volume of CQRs you commission, we will provide detailed reporting at a business level to highlight trends and benchmark internal performance between business units and against national and regional peers.

How can it help you?

Enhanced quality

By investing in CQRs, you will demonstrate your commitment to ensuring and maintaining high quality by adopting a right-first-time approach.

Customer satisfaction

Reduce errors and customer complaints and better manage customer expectations and requirements.

Reduced costs

Reduce costs of poor quality through decreased rework, fewer defects and less waste, alongside lower customer service and complaints handling costs.

Build review stages in the Builder Construction Quality Reviews

Covers up to 38 build stages across eight sections:

Foundations
Substructure and drainage
Superstructure
Roofs
First fix
Second fix
Surface finishes
External works

Takes just over a day to complete, including three to four hours on-site.

Identifies quality levels and root causes such as design, planning, materials or procurement issues - not just workmanship.

Start your construction quality journey now, get in touch

Complete the webform below and we'll get in touch within three working days.

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