Selling your home

Buildmark covers the home during the life of the policy.

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Passing on your cover

Buildmark is intended to benefit every owner of the home during the lifespan of the policy. So, if you sell the home and the Buildmark policy has not expired, the new owner gets the benefit of the remaining cover (although note that the limits of the policy may already have been partly or fully used up by claims from you and/or earlier owners).

Take a look at our Buildmark video guides

Watch our explanatory video series to find out more about your Buildmark policy and making a claim.

Watch now

Transferring the policy

Your conveyancer may request the Buildmark documents (typically the insurance certificate and policy booklet) from you at the start of the conveyancing process and pass these on to your buyers' solicitor on your behalf. We also recommend that the new owner of the home contact us on 0344 633 1000 and ask for 'Customer Services' or fill out the form below after they’ve completed their purchase to provide us with their details.

Alternatively, your buyers’ conveyancer may use our online conveyancing portal to let us know about a purchase or change of ownership.

Can't find your policy booklet or insurance certificate?

Find out more about how to find your policy documents and insurance policy booklet.

Get in touch

Please complete the web form below for any policy documentation queries and we will contact you within 5 working days. We may need you to upload relevant documents depending on your query, please see a list of appropriate documents below. If your query is relating to a claim please visit: nhbc.co.uk/claims

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Upload proof of ownership if available (TP1 Land registration document – England | Disposition document – Scotland | Folio document – Northern Ireland)

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Upload change of ownership if available (TP1 Land registration document – England | Disposition document – Scotland | Folio document – Northern Ireland)

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Upload shared ownership 100% - staircasing document if available

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Upload power of attorney document if available

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Homeowner resources and information

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Useful guides

Guides and information about some of the most common queries we receive.

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Frequently asked questions

Check out our list of FAQs for homeowners or people looking to buy a new-build or newly converted home.

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Make a complaint

We are sorry if you are unhappy with the service you have received. Please see more about our complaints process and how to make a complaint.

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Consumer protection codes

Learn about industry schemes which give protection and rights to the buyers of new homes, ensuring they are treated fairly and are fully informed about their purchase.

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