Homeowner guidance

Check out the resources linked below for information on consumer protection, moving in or selling your home, and answers to the most common queries we receive.

Woman unpacking new home and looking at documentation

Consumer protection codes

Learn about industry schemes which give protection and rights to the buyers of new homes, ensuring they are treated fairly and are fully informed about their purchase.

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People entering a new home via the front door

Homeowner guidance documents

We have created some useful guides and information about some of the most common queries we receive.

Explore homeowner guides

Take a look at our Buildmark video guides

Watch our explanatory video series to find out more about your Buildmark policy and making a claim.

Watch now

Is your builder registered with NHBC?

Only builders and developers who can demonstrate financial security and technical competence are accepted onto the NHBC register.

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Two construction workers reviewing a brick wall

Frequently asked questions

Check out our list of FAQs for information about the builder's warranty and the insurance cover we provide under the Buildmark warranty and insurance policies.

View FAQs

Moving in

We've created some quick guides on the extra things you'll need to consider when you've just bought a new-build home.

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Family smiling outside of house with moving boxes

Selling your home

Buildmark covers the home during the life of the policy.

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