Homeowner guidance documents

We have created some useful guides and information about some of the most common queries we receive.

Woman stands in house reading over brochure

Guides to your new build home

Guide to your new home (PDF, 1.63mb)

Guide to your new home for Tenants (PDF, 1.00mb)

New home checklist (PDF, 0.14mb)

Guide to your new home for Shared Owners (PDF, 1.11mb)

Understanding your new home

Condensation in your home (PDF, 0.74mb)

Moisture in new homes (PDF, 1.75mb)

Condensation in your roof space (PDF, 0.87mb)

Cracking in your home (PDF, 1.02mb)

Builder resolution templates

Notifying the builder of issues template (DOCX, 0.03mb)

Formal complaint to the builder template (DOCX, 0.03mb)

Chasing up the builder template (DOCX, 0.03mb)

NHBC video library shown on laptop

Useful guides and videos

We have created some useful guides and videos about common queries with new homes and about making a claim.