Overview
The purpose of the training is to give delegates a good understanding of the Buildmark warranty (BM) from NHBC with particular focus on the builder responsibilities in the first 2 years. There is also an outline of the cover provided in years 3 to 10 of the warranty.
The course uses an interactive format utilising lots of questioning techniques from the trainer to maintain learner interest. A series of reviews and workshops, in addition to exercises and games are used as a method of revising each session and reinforcing the learning.
It will provide learners with the knowledge and skills to complement an effective customer care service with a broader understanding of the Buildmark warranty from NHBC.
Course details
Who should attend
This course is for any Customer Care/Service teams (All members), Sales Teams, Contract Managers, Project Managers and those team members that have contact with the occupier where an NHBC warranty is in place.
What you will learn
Why choose NHBC?
Pricing
| COURSE TYPE | PRICE | MAX ATTENDEES |
| In-company | £1,905 | 16 |
| In-company (virtual) | £1,810 | 14 |
| Open | £285 | 16 |
| Open (virtual) | £265 | 14 |
Prices are exclusive of VAT
Please note: To receive the full value of the training, it is recommended that this course should be delivered classroom based.
Book now
We deliver training through a variety of means to give you maximum choice in selecting what works best for you and your organisation.
Course factsheet
Below, you'll find the course factsheet detailing the outline and aims, programme breakdown, and overview of the course content.
Laura Bingham, Customer Care Coordinator, Gleeson Homes
"I really benefitted from this training, Sophie delivered it really well and was engaging. This training will have a huge impact on my ability and confidence to do my job."
Daniel Gardner, Sales Executive, Storey Homes
"Very informative and interactive presentation. Sophie offered a great knowledge throughout and extremely explanatory. Lots of info but easy to follow and understand at the same time."
Joe Craswell, Customer Relations Manager, Gleeson Homes
"Sophie was a great trainer, made the course fun and any questions we did not know she asked her colleagues and came back to us."
Find out more about this course
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