National New Homes Survey
Robust data and accurate benchmarking for your business.
Helping you to make informed business decisions
Since 2004, we've been carrying out large scale surveys to measure homeowner satisfaction at both 8 weeks and 9 months after legal completion.
We send out over 100,000 questionnaires each year, and with a response rate of up to 75%, we provide you with robust data on an unrivalled scale, with benchmarking against your competitors.
"Customer Service is at the heart of everything we do and the NHBC customer satisfaction reporting gives us a live insight into the customer experience. Continuous improvement is important to us as a company and our customers views are invaluable."
Our other data services
Data Feeds
Seamlessly integrate your data with our real-time residential construction insights and house-building statistics, enabling you to make informed decisions about your business's health and strategy.
Residential Construction Statistics
A wealth of data from the million-plus inspections we carry out each year, appended with claims data to support the identification and resolution of construction quality issues.
Need more information?
Get in touch to discover how our data can empower your business decisions in the home-building sector.