Make a claim
Do you need to make a claim in years 3-10 of your policy? Follow the steps to get started.
Making a claim in years 3-10
We are here to help you through the process, but there are a few things you will need to check first. This video provides information on section 3 covering:
- what to do if you notice damage after the builder warranty has expired
- what information you will need to provide
- the claims process
- what happens if we need to visit your home.
Are you ready to make a claim?
Do you have Buildmark cover?
You will need your policy number from your Buildmark insurance certificate. It's also worth checking your policy booklet before starting a claim to see if the damage you have noticed is covered.
Are you making a claim in years 3-10?
This is the insurance cover we provide in years 3-10 of your policy. If you are in the first two years of your policy, see the NHBC resolution service.
Are you aware of the minimum claim value?
We operate a Minimum Claims Value (MCV) which means that if your claim is valid and the the cost to us of the repair is at least the MCV, we will pay the reasonable costs (up to the financial limit) or do the work. You will not have to pay anything. If the cost to us of the repair is below the MCV, we will not pay the costs or do the work. Your MCV is shown on your Buildmark insurance certificate.
What you will need
To help us process your claim quickly and efficiently, you will need:
- your Buildmark policy number (you'll find this on your insurance certificate)
- to give us as much information as possible about the issue and what’s happened so far
- to provide us with photos (if you can) and relevant documents, if applicable
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If the home is in an apartment block and the problem is in a shared part (such as a communal staircase or shared wall), we’ll probably need to deal with the managing agent, so you’ll need to give us their contact details too.
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If you live in a shared ownership property, you may need to ask your housing association or landlord for the policy number because the policy will be in their name. We may need to ask them for permission to discuss the policy with you, so you’ll need to give us their contact details too.
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If you live in a rental property, you must ask your landlord to raise the issue with us because we can only deal with them.
Contact us
If you would prefer to speak to someone about making or updating a claim, you can contact our Claims team.
We are available: Monday to Friday, 09:00 to 17:00
Homeowner resources and information
Useful guides
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Frequently asked questions
Check out our list of FAQs for homeowners or people looking to buy a new-build or newly-converted home.
Consumer protection codes
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