Before you complete
From exchange of contracts to the completion date.
Protection from builder insolvency
Section 1 of your Buildmark policy provides cover if the builder becomes insolvent before the completion date and this means that they cannot finish construction of your home or refund you the amounts paid to the builder under the contract as part-payment for the home.
It provides cover if you can demonstrate (to our reasonable satisfaction) that:
- at the time you entered into the contract, you had good reason to believe the builder could meet their obligations under the contract and
- you always intended to complete the purchase of the home and use it as your own home, or as a property for your tenants or licensees.
Full details can be found in your policy documents.
Stages of Buildmark cover
Buildmark is our 10-year warranty and insurance cover for new build homes. The cover is split into different sections. Insolvency cover after exchange of contracts, a builder warranty and NHBC Guarantee for two years after completion and then eight years of insurance cover against defects to certain parts of the home.
Homeowner resources and information
Useful guides
Guides and information about some of the most common queries we receive.
Frequently asked questions
Check out our list of FAQs for homeowners or people looking to buy a new-build or newly converted home.
Consumer protection codes
Learn about industry schemes which give protection and rights to the buyers of new homes, ensuring they are treated fairly and are fully informed about their purchase.