Join our Customer Services team

We have consumers and customers at the heart of everything we do.

Who we are

Referred to as the "Engine Room" of the business, the NHBC Customer Services play a crucial role In supporting builders from the moment they join us, through to the setup and management of their sites. Our team manages the registration and acceptance processes to ensure every project is set up accurately on our system. We also ensure that insurance certificates are available for homeowners or conveyancers at the point of legal completion.

Why work with us?

Our Customer Services department is dynamic, fast-paced, and essential to the smooth operation of NHBC.

Here’s why you should consider joining us:

Diverse workload

As a busy department, no two days are the same. Each team has its own targets and the ability to manage your workload is key.
Career development

We offer comprehensive training and actively encourage personal development that could lead to formal qualifications.
Flexibility

Our typical working pattern is three days in the office and two days from home. We’re committed to exploring flexible working options, and while we may not always be able to offer exactly what you want, we are always open to discussing it.
Growth opportunities

As NHBC continues to grow and 70% of our customer services team go on to develop their career within other departments of the business.

Meet the team

Get to know some of the dedicated professionals behind NHBC Customer Services.

Alison Garner - Head of Customer Services and Chair of our Women’s Network

"NHBC is by far the best company that I have worked for"

Read Alison's story

Kelechi Innocent - Customer Contact Advisor

“There is a good culture in Customer Services where I feel included and where I quickly felt that I belong and blend in.”

Read Kelechi's story

James Ardley - Customer Contact Advisor

"NHBC is committed to promoting work-life balance, regularly highlighting its importance for mental health through awareness days and various initiatives."

Read James' story

Debbie Williams - Customer Contact Advisor

"If you’re thinking about applying for a job here, I would say definitely do it. NHBC is a great company to work for, they really care about your wellbeing too."

Read Debbie's story

Alastair, Customer Services Advisor

"I enjoy my role as a customer services advisor. I get a sense of accomplishment in helping customers with their enquiries. Help is always on hand from colleagues and peers alike. The management are very well respected and have the interest of the company and staff to heart."

Hodan, Customer Experience Coordinator

"Since starting at NHBC, I have loved the supportive working environment at NHBC. I have enjoyed the in depth training we have received, tailored to our learning style, the values reflect in every department. Everyone I have come across at NHBC has been nothing short of amazing."

Kirsty, Customer Experiences Coordinator

"Since starting at NHBC, I have enjoyed being thoroughly trained, encouraged and supported. The Company values reflect the way in which they work, the contribution you make is appreciated. They also provide a great package of employee benefits and encourage a healthy work life balance."