Residential Construction Statistics
This self-serve data portal will give you the most in-depth and complete view of residential construction across the UK – all available on demand and in an exportable format.
Learn moreNew Homes Customer Satisfaction Surveys
Robust data and accurate benchmarking for your business
Helping you to make informed business decisions
Since 2004, we've been carrying out large scale surveys to measure homeowner satisfaction at both 8 weeks and 9 months after legal completion.
We send out over 100,000 questionnaires each year, and with a response rate of up to 75%, we provide you with robust data on an unrivalled scale, with benchmarking against your competitors.
Customer Service is at the heart of everything we do and the NHBC customer satisfaction reporting gives us a live insight into the customer experience. Continuous improvement is important to us as a company and our customers views are invaluable.
No need for additional in-house or agency surveys
You can benefit from our standard survey service or use our platform and resources (already funded by NHBC) to add bespoke functionality to cost-effectively fulfil all your customer satisfaction data requirements - without paying for additional in-house or external surveys. We also offer a 100% bespoke service where you choose who to ask, what to ask and when to ask it.
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More data services from NHBC
Support your business data strategy with expert advice data and analysis on housing market trends from the most authoritative sources
Data Consultancy
Build continuing business value using NHBC’s property construction and new build data.
Learn more
Other products and services
From training and tailored courses to NHBC’s builder register, we offer a range of services and unique opportunities to support your business development and growth. Explore our house builders and developers section to see how NHBC can help you.