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Discover our range of convenient online services, including the NHBC Conveyancing Portal, Customer Satisfaction Reports, My NHBC Portal and My Reports.

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NHBC portals

Our portals are designed to make working with us easier or to provide you with essential customer insights. If you're already registered for these services, you can log in below, or sign up now.

My NHBC Portal

For builders and developers to manage their sites and organisation information.

My Reports

For builders and developers to access their latest inspection and claims information.

Customer Satisfaction Reports

Latest homeowner satisfaction survey results and feedback for builders and developers.

NHBC Conveyancing Portal

Conveyancers can activate a policy on behalf of a client and obtain their insurance certificate.

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Contact our Customer Services team by phone or live chat.

We are available: Monday to Friday, 09:00-17:00

Home User Guide

We have decommissioned the Home User Guide (HUG) platform.

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Other popular links

NHBC Standards

The NHBC Standards define the technical requirements and performance standards for the design and construction of new homes registered with us.

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Contact NHBC

Need to get in contact with us? Click here to visit our contact page and be directed to the most suitable team.

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Technical resources

The resource centre for NHBC Standards, Building Regulations, technical apps, news and support.